Privacy policy

At Charmelle Care, your privacy matters to us. This policy explains what information we collect, how we use it and how we keep it safe when you shop with us.

Information We Collect

We only collect the information we need to process your order and give you good service, such as:

  • Your name, phone number and email address
  • Your shipping and billing address
  • Order details and payment information. Payments are processed securely by our payment partners, and we do not store your full card details.
  • Basic website data, such as pages visited and device type, collected through cookies

How We Use Your Information

We use your information to:

  • Process, confirm and deliver your orders
  • Contact you about your order or answer your questions
  • Improve our website and shopping experience
  • Send you offers and updates, only if you choose to receive them

Sharing Your Information

We never sell or rent your personal information. We only share it with trusted partners who help us run our store, such as:

  • Our e-commerce platform (Shopify)
  • Payment providers, to process payments securely
  • Courier and delivery companies, to deliver your order

These partners only receive the details they need to do their job.

Keeping Your Data Safe

We use secure, encrypted technology (SSL) and follow industry-standard practices to protect your information from unauthorized access.

Cookies

Our website uses cookies to remember your cart and preferences and to understand how visitors use our site. You can turn off cookies in your browser settings, but some features of the website may not work properly.

Your Choices

You can contact us at any time to:

  • View, update or correct your personal information
  • Ask us to delete your information
  • Unsubscribe from marketing emails or messages

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please email us at charmellecare@gmail.com.

By using our website, you agree to this Privacy Policy.

Thank you for trusting Charmelle Care.