Shipping policy

Shipping Policy

At Charmelle Care, we want your shopping experience to be smooth from start to finish. Here’s everything you need to know about how we ship your orders.

Shipping Destinations

We currently deliver all across Pakistan.

Order Processing

Orders are confirmed and processed within 1–2 business days. For Cash on Delivery (COD) orders, our team may call or message you to confirm your order before dispatch. Please keep your phone available.

Delivery Time

Once your order is confirmed, delivery usually takes 4 to 5 business days. Major cities like Islamabad, Rawalpindi, Lahore and Karachi may receive orders sooner. Remote areas may take a little longer.

Shipping Fees

Shipping charges are shown at checkout before you place your order.

Payment Options

We accept Cash on Delivery (COD) and the online payment methods shown at checkout.

Order Tracking

Once your order is dispatched, you’ll receive a tracking number by email or SMS so you can follow your parcel.

Shipping Address

Please make sure your name, full address and phone number are correct. Charmelle Care is not responsible for delays or failed deliveries caused by incorrect or incomplete details.

Failed or Refused Deliveries

If a COD order is refused or the courier can’t reach you after several attempts, the order may be cancelled.

Shipping Delays

Sometimes delivery may be delayed because of weather, public holidays, courier issues or other reasons outside our control. We’ll do our best to keep you updated.

Damaged or Wrong Items

If your parcel arrives damaged or you receive the wrong product, contact us within 30 days of delivery. Please see our Return and Refund Policy for details.

Contact Us

For any questions about your order or delivery:
📞 0320-8528088
📧 charmellecare@gmail.com

Thank you for shopping with Charmelle Care!